Terms of Service

Capitalized terms have the meanings given below or where first defined in these Terms.

• "Service" means the Hathor platform and all associated software, websites, and features we make available to you.
• "Subscription" means your paid plan (Starter, Growth, Pro, or Enterprise) and the rights it grants for the applicable billing period.
• "Customer", "you", or "your" means the salon, spa, practitioner, or other business that holds the account.
• "Customer Data" means data you provide about your own business and account, including billing and configuration information.
• "End-Client Data" means personal data relating to your clients and prospects that you upload to, collect through, or generate within the Service (for example client names, contact details, and appointment history).
• "Authorized Users" means individuals you permit to access the Service under your account, such as staff members.
• "DPA" means the Data Processing Agreement that governs our processing of End-Client Data on your behalf.

The Service is an operating platform for beauty businesses. Subject to these Terms and your Subscription tier, it provides tools to run and grow your business.

• Online booking and a calendar for managing appointments.
• A client CRM for storing and organizing client records.
• A catalog for services and products.
• Marketing tools, including email and SMS campaigns.
• A public booking website for your business.
• Tools to sell training programs.
• Basic analytics and reporting.

We may add, change, or remove features over time as the Service evolves. We will not materially reduce the core functionality of your paid Subscription during a billing period without notice. Availability of specific features depends on your Subscription tier.

You are responsible for the accuracy of the information you provide when registering and for keeping it up to date. You must safeguard your login credentials and are responsible for all activity that occurs under your account, including the actions of your Authorized Users.

You must notify us promptly at support@hatthor.online if you become aware of any unauthorized access to or use of your account. We are not liable for any loss arising from your failure to keep credentials secure.

You are responsible for ensuring that your Authorized Users comply with these Terms. You must promptly deactivate access for any user who should no longer have it.

Free trial

We may offer a 14-day free trial. Unless you cancel before the trial ends, your Subscription will begin automatically and the applicable fees will be charged. We may modify or withdraw trial offers at any time.

Fees and billing

Subscriptions are billed in advance on a monthly or annual basis according to your selected tier and billing cycle. Payments are processed by our third-party payment providers, Stripe and, where enabled, PayPal. We do not store raw card numbers; card data is tokenized and handled by the processor.

Auto-renewal

Subscriptions renew automatically at the end of each billing period at the then-current rates, unless you cancel before the renewal date. By subscribing, you authorize us and our payment providers to charge your payment method on a recurring basis until you cancel.

Taxes and price changes

Fees are exclusive of taxes unless stated otherwise. You are responsible for any applicable VAT, sales, or other taxes, except taxes on our net income. We may change pricing, and any change to recurring fees will take effect from your next billing period after we give you reasonable advance notice.

You may cancel your Subscription at any time from within the Service or by contacting us. Cancellation takes effect at the end of your current billing period, and you retain access until then.

Except where required by applicable law, fees already paid are non-refundable and we do not provide refunds or credits for partial billing periods, unused time, or features not used.

If we terminate your Subscription without cause before the end of a paid period, we will refund any prepaid fees covering the remainder of that period.

You must use the Service lawfully and in accordance with these Terms. You agree not to engage in the activities listed below.

• Sending unsolicited or unlawful marketing, including email or SMS to recipients who have not consented where consent is required.
• Uploading or transmitting unlawful, infringing, harmful, or malicious content.
• Attempting to gain unauthorized access to the Service, other accounts, or our systems.
• Probing, scanning, or testing the vulnerability of the Service without our prior written permission.
• Reverse engineering, decompiling, or attempting to extract source code, except as permitted by law.
• Using the Service to build a competing product or to scrape or resell data.
• Interfering with or disrupting the integrity or performance of the Service, including circumventing rate limits or usage restrictions.
• Using the Service to process data of children under 18, or for purposes the Service is not designed for.

You are solely responsible for your marketing communications and for obtaining and documenting any consents legally required from recipients. We may suspend or limit access if we reasonably believe your use violates this policy or creates risk to the Service or others.

As between you and us, you own all Customer Data and End-Client Data. We claim no ownership over it. You grant us a worldwide, non-exclusive, royalty-free license to host, process, transmit, and display this data solely to provide, secure, and improve the Service and as instructed by you.

Controller and processor roles

For Customer Data relating to your own business and account, we act as a data controller. For End-Client Data — the personal data of your clients that you upload to or collect through the Service — you are the data controller and we act as your data processor, processing that data only on your documented instructions.

Our processing of End-Client Data is governed by our Data Processing Agreement (the "DPA"), which forms part of these Terms for customers who are controllers. You are responsible for having a lawful basis to collect End-Client Data and for providing any required notices to, and obtaining any required consents from, your clients.

The Service relies on and integrates with third-party services, including Stripe and PayPal for payments, email and SMS providers for communications, and optional integrations such as Google calendar and OAuth. Your use of those services may be subject to their own terms and privacy policies.

We are not responsible for the acts, omissions, availability, or content of third-party services. If a third-party service changes or becomes unavailable, the related functionality of the Service may be affected.

The Service, including its software, design, text, graphics, trademarks, and all related intellectual property, is owned by us or our licensors and is protected by law. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your Subscription, and nothing more.

If you provide feedback or suggestions about the Service, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.

Each party may access non-public information of the other that is marked confidential or that a reasonable person would understand to be confidential ("Confidential Information"). The receiving party will use Confidential Information only to perform under these Terms and will protect it with at least reasonable care.

These obligations do not apply to information that is or becomes public through no fault of the receiving party, was already known to it, or is independently developed. A party may disclose Confidential Information where required by law, giving reasonable notice where permitted.

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or secure, and we do not offer a formal uptime or service-level guarantee at standard Subscription tiers. You are responsible for maintaining your own backups of exported data where critical to your operations.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, even if advised of the possibility.

Our total aggregate liability arising out of or related to these Terms will not exceed the total fees you paid to us for the Service in the twelve months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, death or personal injury caused by negligence, or any liability under applicable data protection law that cannot be limited.

You will defend, indemnify, and hold us harmless from and against any third-party claims, damages, and reasonable costs (including legal fees) arising from your Customer Data or End-Client Data, your marketing communications, your violation of these Terms or the Acceptable Use Policy, or your infringement of any third-party rights.

We will provide prompt notice of any such claim and reasonable cooperation. You may not settle any claim in a way that imposes obligations on us without our prior written consent.

These Terms remain in effect for as long as you have an account or an active Subscription. Either party may terminate for material breach that remains uncured 30 days after written notice. We may suspend or terminate immediately if your use creates legal risk or harms the Service or others.

Effect of termination

On termination, your right to access the Service ends. For a window of 30 days after termination, you may request export of your Customer Data and End-Client Data in a commonly used format. After that window, we will delete or anonymize the data in accordance with our Privacy Policy and the DPA, except where retention is required by law.

Provisions that by their nature should survive termination — including data ownership, intellectual property, confidentiality, disclaimers, limitation of liability, and indemnification — will survive.

We may update these Terms from time to time. If a change is material, we will give you reasonable advance notice, for example by email or an in-product notice. Changes take effect on the date stated in the notice.

Your continued use of the Service after a change takes effect constitutes acceptance of the updated Terms. If you do not agree, you may cancel your Subscription before the change takes effect.

These Terms are governed by the laws of France, without regard to conflict-of-law rules. The courts of France will have jurisdiction over any dispute arising from or relating to these Terms, subject to any mandatory consumer or local-law protections that may apply.

Before bringing any formal proceedings, the parties will attempt in good faith to resolve any dispute informally by contacting each other in writing.

If you have questions about these Terms, please contact us at support@hatthor.online.

The Service is operated by NEXEMA Group SASU, 38 Rue des Mathurins, 75008 Paris, France.